Overview
This Return Policy outlines the terms and conditions for returns, refunds, and cancellations related to our event decoration services and rental items at Presentsstudio.
Rental Items Return
Return Timeline
All rental items must be returned within the agreed rental period. Standard rental periods are:
- Short-term rentals: 24-48 hours
- Weekend rentals: Friday to Monday
- Extended rentals: As specified in the rental agreement
Return Condition
Rental items must be returned in the same condition as received, with normal wear and tear accepted. Items should be:
- Clean and free from excessive debris
- Complete with all components and accessories
- Undamaged and functional
- Properly packed if originally provided in packaging
Late Returns
Late returns will incur additional charges at the daily rental rate. Please contact us immediately if you anticipate a late return.
Service Cancellations and Refunds
| Cancellation Timing | Refund Amount | Notes |
|---|---|---|
| 30+ days before event | Deposit transferable | Can be applied to future booking within 12 months |
| 14-29 days before event | 50% refund | Deposit is non-refundable |
| Less than 14 days | No refund | Full payment is forfeited |
Damage Policy
If rental items are returned damaged beyond normal wear and tear:
- Minor damage: Repair costs will be charged to the client
- Major damage: Replacement cost at current market value
- Lost items: Full replacement cost plus any applicable sourcing fees
A damage assessment will be conducted upon return, and any charges will be communicated within 48 hours.
Force Majeure
In the event of cancellation due to circumstances beyond control (natural disasters, government restrictions, venue closures), we will work with you to reschedule or provide a credit for future services.
Refund Process
Approved refunds will be processed as follows:
- Credit card payments: Refunded to the original card within 7-10 business days
- Bank transfers: Returned within 10-14 business days
- Other methods: As applicable to the payment type
How to Request a Return or Refund
To initiate a return or refund request:
- Contact us via phone or email with your booking reference
- Provide details of your request and reason
- Our team will review and respond within 2 business days
- Follow the instructions provided for return or refund processing
Contact Us
For questions about returns or refunds, please contact us at:
Presentsstudio
8757 Georgia Ave Suite 440, Silver Spring, MD 20910, United States
Phone: +13018184583
Email: support@presentsstudio.cv